Payment, Cancellation, and Refund Policy

PAYMENTS:

  • All payments are due at the time of booking. 
  • Payments can be made via PayPal, Visa, MC or American Express. Paypal is our processor, but you do not need a Paypal account to book.


CANCELLATIONS:

  • Cancellations or schedule changes made more than 24 hours in advance of an appointment can be made with no charge; the fee paid will be fully applied to the re-scheduled lesson.
  • Cancellations or schedule changes made with less than 24 hours notice will result in a $20 rescheduling fee. The remainder of the payment for the lesson will be applied to the re-scheduled appointment.
  • Cancellations or No-Shows which are the result of the instructor showing up for the lesson, and the student either cancels at the time of the lesson, or is simply not present, will result in a $60 no-show fee. The remainder of the payment will be applied to the re-scheduling of the appointment.


REFUNDS:

  • Refunds for payments made using a PayPal account will be made immediately upon request, minus any cancellation/no-show fees. 
  • Payments made via credit card will be re-funded upon request, by check payment via our accounting department, delivered via USPS, minus any cancellation/no-show fees. If the customer wishes to receive a refund quicker than the check process they can opt to pay the credit card processing fees to receive a more rapid refund.


ADDITIONALLY: 

If you wish to cancel or re-schedule an appoint with more than 24 hours notice, you may do so via our online scheduler, phone, or e-mail.  Cancellations or re-schedules made with less than 24 hours notice must be done via phone or e-mail only.